Meet Sarah

As part of our Acne At Every Age campaign, we've been on a journey with Sarah, 38, to support her with her blemish-prone skin. Here, you'll learn more about her story and how Face the Future has helped her achieve more skin confidence.

Her Skin Story

I first became really aware of my skin when I was in high school and started experiencing quite bad blemishes. At the time, I felt like I was the only person going through it, even though looking back now, I know that probably wasn’t true. It definitely made me feel self-conscious and more aware of my appearance.

I’ve never felt particularly embarrassed talking about acne, though. I think it’s one of those things that so many people experience, and sometimes being open about it can actually help someone else feel less alone in their own journey.

Over the years, I’ve received advice from beauticians and aesthetic professionals, as well as doctors when I was younger. I remember being prescribed a topical treatment at one point, and later being put on a contraceptive pill that also helped improve my skin. More recently, I had been considering going back to the doctors to explore acne medication again, but ideally, I wanted to try improving my skin through skincare before going down the medication route.

Breakouts can definitely impact my mood, even though I try not to let them. It becomes exhausting when you feel like you’ve tried so many different things and nothing seems to fully work. I think there’s also pressure to cover blemishes depending on the situation - if I’m attending an event or doing something special, I’ll usually try to hide them with makeup, although sometimes too much makeup can make them look even more noticeable. On bad skin days, it can affect my confidence socially too, making me feel more reserved or less willing to have photos taken. I do think there’s more stigma around adult acne because people often assume it’s something only teenagers deal with. That can make it even more frustrating when you’re still experiencing breakouts as an adult.

I’ve also definitely made my skin worse in the past by over-treating it, using products that were too harsh, overusing active ingredients, or scrubbing too aggressively with physical exfoliants. That’s partly because choosing skincare for acne can feel incredibly overwhelming. There’s so much information online, and so many products claiming to “fix” your skin, that it becomes difficult to know what to trust. One minute you read that active ingredients are essential, the next you’re told to avoid them completely and stick to gentle skincare. It really can feel like a minefield, especially because everyone’s skin reacts differently, and what works for one person might not work for another.

Explore The Campaign

How Did We Help Sarah?

As part of Sarah's skin journey, she began with a one-to-one virtual consultation with our skin expert, Suzanne. Together, they talked through Sarah's experience with acne, how it had been affecting her confidence, and what she hoped to achieve for her skin moving forward.

Following the consultation, Suzanne created a personalised skincare routine tailored specifically to Sarah's needs, along with simple step-by-step guidance to help her get the very best results from each product.

But the support didn’t stop there. Suzanne checked in with Sarah every month to celebrate her progress, answer questions, and make any tweaks to her routine when needed. These regular check-ins gave Sarah ongoing encouragement and reassurance throughout her journey, helping her feel supported, confident, and motivated every step of the way.

Expore the campaign

Sarah's New Found Skin Confidence

"I’ve struggled with oily, blemish-prone skin for as long as I can remember. Even in my teenage years, I was dealing with spots and visiting the doctors about my skin, so I’ve never really felt like I’ve had naturally clear skin. As I’ve got older, my skin has gone through phases of improving and then flaring up again, especially with hormones and pregnancy.

Although acne has never stopped me from doing things, it has definitely affected my confidence. Before events or occasions, I become very conscious of my skin and often worry that people are looking at my blemishes rather than talking to me.

Before seeking professional help, the most overwhelming part was trying to navigate all the conflicting skincare advice online. I’d spent years trying different products and wasting money on things that didn’t work.

When I came across the Face the Future acne campaign, it felt like the right opportunity at the right time. From the first consultation, I felt supported and reassured. Having expert guidance took all the stress out of trying to manage my skin alone.

Over time, I noticed my skin becoming calmer, brighter, and less irritated. The experience also taught me the importance of patience and consistency, and overall it made me feel much more hopeful and confident about my skin journey."

"
From the first consultation, I felt supported and reassured. Having expert guidance took all the stress out of trying to manage my skin alone.
"

"

The experience also taught me the importance of patience and consistency, and overall it made me feel much more hopeful and confident about my skin journey.

"

Watch Sarah's Skincare Diaries

Acne At Every Age

Inspired by Sarah's story? We're here to support you, too. Our campaign exists to help people struggling with blemishes and acne feel more confident in their skin. Born from an advanced skin clinic, we’ve spent decades supporting individuals through every stage of their skin journey, and we understand just how emotionally challenging acne can be.

Our expert skin team is here to offer personalised, judgement-free support, whether that’s through a virtual consultation, guidance on the right products for your skin, or simply being there to answer your questions. Whatever stage you’re at, your wellbeing is always at the heart of everything we do.

Book Virtual Consultation